Privacy Notice

This website is operated by Twelve Birds Technology (“TwelveBirds”), which is responsible for the personal information it receives through the site. For any question or request about your information, email hello@twelvebirds.com.

Your region and language choices are saved in your browser’s local storage. Summaries from the project builder and product configurator stay in this tab’s session storage until you transfer them to the contact page, and are then removed. Text you type into the contact form stays in page memory only; refreshing can clear it. Browsing sets no cookies of our own; our session cookie is used only if you start a chat. Pages also load Crisp’s chat plugin, which sets technical cookies whose names begin with crisp-client/ (see “Chat and conversation data”). It is never loaded if you choose the mainland China region or visit from mainland China; if you visit from the European Union, the European Economic Area or the United Kingdom, it loads only after you open the chat window. Our hosting provider determines where you are visiting from using your IP address. Visit statistics come from Vercel Web Analytics, which sets no cookies (see “Visit statistics”). The site shows no advertising and does not track you across other websites. You can clear stored preferences in your browser at any time.

The site is hosted by Vercel Inc., a company based in the United States. When you load a page, technical connection data such as your IP address, browser and device information, the page requested and the time are sent to Vercel, which processes them to deliver and secure the site. Vercel’s privacy policy (https://vercel.com/legal/privacy-policy) explains how it handles this data.

The form only prepares a draft. If you choose to send it, the message travels through your own email provider to our mailbox, hello@twelvebirds.com, which is hosted by our email service provider. You can also copy the draft or save it as a text file; both stay on your device. We use your message and contact details to review and reply to your inquiry and, if you ask, to prepare a proposal. We do this to respond to your request and take steps before a possible contract, and because we have a legitimate interest in replying to business inquiries.

Before starting a chat, you must provide your name and email; company and phone number are optional. We use these details to identify your inquiry and reply, and synchronize them through our server with Crisp contact and conversation records. When you send a chat message or upload a file, its contents and any contact details you include pass through our server to Crisp, a chat service provided by Crisp IM SAS in France (https://crisp.chat/en/privacy/), so our team can reply. Pages also load Crisp’s chat script in the background, with its own window hidden, so our team can see who is currently browsing and reply in real time. It is not loaded if you choose the mainland China region or visit from mainland China; if you visit from the European Union, the European Economic Area or the United Kingdom, it loads only after you open the chat window. Our hosting provider determines where you are visiting from using your IP address. Once the script loads, Crisp receives your IP address, browser and device details, approximate location, time zone and the pages you visit, and stores technical cookies prefixed crisp-client/ for 6 months to keep the chat session. Conversations are kept for the same period as inquiry emails. This browser uses a signed HttpOnly session cookie to restore your conversation. The cookie contains signed session information, not your name, email, company or phone number. Unsent drafts remain in page memory until you refresh. We do not send automatic AI replies. If chat is unavailable, you can still email us or use the project inquiry form to prepare an email.

Visitors who choose the mainland China region, or who use the site in Chinese, can reach us through WeChat. Choosing “Open in WeChat” takes you to our WeCom customer-service account; this site loads no WeChat script and does not record that click. What you send there, together with your WeChat nickname and profile picture, is handled by Tencent under WeChat’s own terms and privacy policy, and our team reads and replies to it in WeCom. We use it only to answer your inquiry, and it follows the retention period below.

We use Vercel Web Analytics, provided by our hosting provider Vercel Inc., to understand which pages are useful and where visitors come from. It uses no cookies and does not track you across websites: visitors are distinguished by a hash of the incoming request that is discarded after 24 hours, and the data points are anonymous, not tied to any individual or IP address. Each record may include the time, page address, referring website, approximate location (country, region and city), device type, operating system and browser, and is used only for aggregated statistics.

Your information may be processed in countries other than the one where you live, such as the United States, where data-protection rules may differ from yours. We take reasonable steps to protect it wherever it is processed.

We keep inquiry correspondence for up to 24 months after our last exchange, then delete it. If it becomes part of a project agreement, we keep it for as long as that agreement and our record-keeping obligations require. You can ask us to delete it sooner.

You can ask to access, correct or delete your information, object to or restrict how we use it, and withdraw your consent where we rely on it, by emailing hello@twelvebirds.com. We will reply within 30 days, or sooner where local law requires it; in Brazil, for example, within 15 days. You can also complain to the data-protection authority where you live or work.

If you are in mainland China, the Personal Information Protection Law of the People’s Republic of China applies to the information you give us. The personal information handler is Twelve Birds Technology (hello@twelvebirds.com). We are established outside mainland China, so information you give us through this site, chat or email is received and stored outside mainland China by these recipients: Vercel Inc., United States (hosting and visit statistics; privacy@vercel.com); Crisp IM SAS, France (chat; dpo@crisp.chat); and our email service provider (email). Messages you send through WeChat customer service are stored by Tencent, and our team reads and replies to them from outside mainland China. These recipients receive only the information described above, for the same purposes. The Crisp chat plugin is not loaded when you choose the mainland China region or visit from mainland China, as our hosting provider determines from your IP address. You can ask us to access, copy, correct or delete your information, withdraw your consent or explain these rules by emailing hello@twelvebirds.com; requests about data held by these recipients can also go to their contacts above.